Refund policy

Refund & Return Policy

Last updated: September 15, 2026

Due to the nature of the products we sell, all beverage sales are final. We do not accept returns or exchanges for change of mind, unwanted products, or products ordered by mistake.

Please review your order carefully before completing your purchase.

If you receive an incorrect item, damaged or leaking product, or an item is missing from your delivery, please contact Bonjour Neighbor as soon as possible after delivery and provide your order number and a photo when applicable.

We will review the issue and, when verified, may provide a replacement or refund for the affected item only.

We cannot provide refunds or replacements for products that have been opened or consumed unless there was a product-quality issue at the time of delivery.

All approved refunds will be issued to the original payment method.

I recommend this over a strict “NO REFUNDS” policy. You can still have all sales final, while protecting yourself and treating legitimate delivery mistakes appropriately. It will also make customers more comfortable ordering from a brand-new neighborhood business.